Maji, Inc. Privacy Policy

Maji’s published Privacy Policy includes four (4) distinct privacy contexts including privacy guidance for:

  • Context 1: Visitors to Maji.ai and other Maji, Inc. owned and operated websites
  • Context 2: Customers of Maji’s corporate clients, and/or visitors to websites utilizing Maji’s product and services
  • Context 3: Corporate clients utilizing Maji’s products and services
  • Context 4: Employee, Contractor and Applicant Data at Maji, Inc.

Overview: Definitions, Scope and Applicable Regulatory Information

About this policy

This privacy policy (“Policy”) describes how Maji, Inc. (hereinafter collectively referred to as the “Company,” “Maji,” “we,” “us” or “our”) collect, use and share Personal Information of consumers, users of this website http://www.maji.ai (the “Site”) and other Maji websites, Maji’s corporate clients and Maji employee, contractors and employment applicants. Maji reserves the right to change the provisions of this Policy at any time. We will alert you that changes have been made by indicating on the Policy the date it was last updated. We encourage you to review this Policy whenever you visit our Site to make sure that you understand how any Personal Information you provide will be used.

What is Personal Information?

As used herein, the term “Personal Information” means information that directly or indirectly helps identify an individual (such as a name, address, telephone number, e-mail address, or other account number), and information about that individual’s activities, such as information about his or her use of Maji sites, products or services, when directly linked to personally identifiable information. Personal Information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other Personal Information that identifies you. Personal Information encompasses personal data as defined within the European Union’s General Data Protection Regulation (“GDPR” or “EU GDPR”).

Personal Information does not include “aggregate” information, which is data we collect about the use of the Site or about a group or category of products, services or users, from which individual identities, identifiable information or other Personal Information has been irreversibly removed. In other words, information about how you use a service may be collected, de-identified and then combined with information about how others use the same service. Aggregate data helps Maji understand trends and users’ needs so that we can better consider new features or otherwise tailor our offerings. This Policy in no way restricts or limits our collection and use of aggregate information.

Compliance Frameworks

Standard Contractual Clauses

Transfers of Personal Information from the EEA and UK to Maji are undertaken on the basis of applicable Standard Contractual Clauses, as per Maji’s Data Processing Agreements. Due to the nature of the personal information that is provided to Maji together with all data transfers to the US being TLS encrypted, Maji believes the risk of government surveillance to the privacy of customer data to be very low. Additionally, Maji will only provide personal information to applicable law enforcement authorities when under strict legal compulsion.

California Privacy Rights

Residents of California have the right to:

  • Know what Personal Information we collect about you and from where we collect it
  • Access a copy of the Personal Information we hold about you.
  • Understand how we process your Personal Information and how it may be shared.
  • Opt out of having your Personal Information shared with certain third parties.
  • Request we delete your Personal Information.

To make such a request, please send an email to legal@maji.ai

To control the loading of scripts and cookies and any associated data sharing that takes place on the SIte, you can use the tool accessible here:

Cookies Settings

Federal Trade Commission

Maji, Inc. is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Use, Retention and Storage of Personal Information

The duration for which Maji retains Personal Information depends on the purposes for which it is used. Maji will maintain Personal Information for as long as a user is a registered subscriber to Maji products, is a user that has supplied data processing consent to an active Maji client or partner, or for as long as Maji has a legal basis and business purpose to do so and, thereafter, for no longer than is required or permitted by law, or Maji’s Data Retention Policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide users with feedback or information that is requested. The information Maji collects will be stored and processed in servers in the United States.

Security of Personal Information

Maji aims to protect the confidentiality, integrity and availability of data by taking reasonable steps given the context of the engagement in which data is provided to protect Personal Information from loss, misuse, interference, unauthorized access, disclosure, alteration, and destruction.

Maji adheres to a strict “data privacy by design” process that requires security and privacy diligence at all stages of the development, implementation, and operation of a product. This process ensures that the collection, use, storage, transmission or deletion of Personal Information is conducted in accordance with the GDPR, including data minimization, limited retention or appropriate data security. From the earliest stage of conception and development, risks are identified and documented and sound security measures are identified and encoded in the software as part of the service. The resulting security posture ensures adequate security is present within the entire product life cycle.

Use of Personal Information

Maji may use your Personal Information to:

  • operate, maintain, and improve our sites, products, and services;
  • process and deliver contest entries and rewards;
  • respond to comments and questions and provide customer service;
  • send information including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
  • communicate promotions, upcoming events, and other news about products and services offered by us and our selected partners;
  • link or combine user information with other Personal Information;
  • protect, investigate, and deter against fraudulent, unauthorized, or illegal activity; and
  • provide and deliver products and services requested by clients.

Sharing of Personal Information

Personal Information will only be shared with third parties in the following limited circumstances:

  • Maji may share Personal Information in order to provide website functionality, analytics, tracking, advertising and marketing through our legitimate interest or with user consent.
  • Maji may share Personal Information when we do a business deal, or negotiate a business deal, involving sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
  • Maji may share Personal Information for legal, protection, and safety purposes.
  • Maji may share Personal Information to comply with laws.
  • Maji may share Personal Information to respond to lawful requests and legal process, including to meet national security or law enforcement requirements.
  • Maji may share Personal Information to protect the rights and property of Maji, our agents, customers, and others, this includes enforcing our agreements, policies, and terms of use.
  • Maji may share Personal Information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any other person.
  • Maji may also share aggregated and/or anonymized data with others for its own uses.

Children’s Privacy

Maji’s products and services are not targeted to or intended for children below the age of 13. If a user is not of sufficient age to enter legally binding agreements in the applicable jurisdiction, that user may not use Maji products unless necessary parental consent has been obtained. If it is believed that Maji has received information from a person protected under child protection laws where necessary parental consent was not obtained, please notify Maji immediately, and steps will be taken to securely remove that information. Maji does not knowingly use Personal Information from children for any purpose except to deliver the products that are committed to Maji clients. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us using the contact details below.

Deleting, Accessing and Updating Data

Users have the right, depending on jurisdiction to request the following actions related to Personal Information stored by Maji:

  • Review the data by requesting export and delivery of a machine-readable format
  • Correct the data if the data is found to be in error
  • Restrict the processing of data in any manner
  • Decline inclusion in marketing activities
  • Request deletion of Personal Information

Under the EU GDPR, persons in the EU have the right to report to your local Supervisory Authority if you believe your rights under data protection legislation have not been appropriately considered. However, before doing so, please contact us directly at legal@maji.ai as we are committed to working with you to help resolve any concerns about your privacy.

How to Request Action on Personal Information

With respect to Personal Information gathered within any of the four contexts included below, an individual who seeks access or who seeks to correct, amend, or delete inaccurate Personal Information, or limit the processing or sharing of their Personal Information, should contact legal@maji.ai.

In such a request, please make clear: (i) what Personal Information is concerned; and (ii) which of the above rights (i.e. opt out, restrict, object, access, correct, or delete) you would like to enforce. For your protection, Maji may only implement requests with respect to the Personal Information associated with the email address that was used to send the request, and Maji may need to verify the identity of the user behind a request before taking action. Maji will comply with privacy-related requests as soon as reasonably practicable and in any event, within 30 days of the request. Please note that Maji may need to retain certain information for recordkeeping purposes and/or to complete any transactions that began prior to requesting such change or deletion.

Individuals submitting requests should refrain from providing additional Personal Information such as address, phone number, government identifiers, photos or any type of personal documentation. Any such data does not need to accompany the request for action.

With respect to Personal Information gathered through a third party, access and other similar rights will be managed by that third party and governed by such third party’s privacy policy.

Context 1: Visitors to Maji.ai and other Maji, Inc. owned and operated websites

Data Collected by Maji, Inc. websites

We may collect your Personal Information, specifically your email address, in a variety of ways, including:

  • Personal Information delivered upon Account Creation
  • Personal Information directly given to Maji on a Maji site
  • Personal Information Automatically Collected with a web browser (activity, browser, time spent)

Cookies

Maji may process Personal Information using “cookies.” Cookies are small data files stored on your hard drive by a website. Cookies help us make our Site and your visit better. We use cookies to see which parts of our Site people use and like and to count visits to our Site.

For a full list of cookies served on the Maji website, please contact legal@maji.ai.

Web Beacons

Maji may process Personal Information using digital images called web beacons on our Site or in emails. Web beacons are used to manage cookies, count visits, and to learn what marketing works and what does not. Web beacons are also used to determine if a user opens or acts on a Maji email message.

Do Not Track

Maji’s websites respond to “do not track” settings in browsers.

Information choices and changes

Maji marketing emails include instructions on how to “opt-out,” or you can send an email at info@maji.ai to unsubscribe. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. You can request to change contact choices, opt-out of our sharing with others, and update your Personal Information at that same email address.

Maji is committed to complying with Canada’s privacy legislation with regards to its communications with third parties. This includes the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Canada’s Anti-Spam Legislation (“CASL”).

To control the loading of scripts and cookies and any associated data sharing that takes place on the Site, you can use the tool accessible here:

Cookies Settings

Context 2: Customers of Maji’s corporate clients, and/or visitors to websites utilizing Maji’s product and services

Lawfully Processing Your Data

Maji acts as a Service Provider or Data Processor on behalf of its corporate clients’ processing of their customers and website visitors’ Personal Information.

Collection of Information

Maji collects Personal Information from individuals when the user browses a website of one of its clients, or when a client shares historical information about a user. This may include:

  • Providing information during a purchase of a product or service,
  • Requesting information about or otherwise using the website of a Maji client
  • Entering a contest, leveraging a promotion or signing-up for a notification service such as marketing emails
  • Voluntarily providing information to a Maji client

Web Browser Data

Maji also records information from your web browser. The information received depends on the settings on the web browser. Please review the settings on the web browser to learn how to change the browser settings to enable or disable relevant tracking and data collection mechanisms.

Cookie and Related Technologies

Maji tracks users by their email address and 1st party cookie ID. Maji maps all on-site behaviors and email engagement activity to the email address and cookie ID in order to create a single unified user view. Maji can collect as much data as is generated by user activity. Maji may also ingest purchase history, email database and its clients’ customer data to enhance the product’s performance. Maji uses service providers / data processors to process the Personal Information it collects. These include Google, Shopify, SendGrid, and Klaviyo.

Data Collected by Maji products and services

The Personal Information typically collected by Maji consists of:

  • Email Addresses
  • Identifiers that identify a specific hardware device
  • IP Addresses
  • Customer IDs, provided by the client
  • Derived and predictive data in the Maji query engine
  • Sent Emails

In some cases, a Maji client provides additional Personal Information directly to Maji. Maji’s Terms of Service stipulate that clients cannot upload Sensitive Data.

Sensitive Data

Racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health or data concerning a natural person’s sex life or sexual orientation.

Location Data

If a user accesses a website containing Maji technology via a smart phone, mobile device or computer to access a website, Maji may collect information about physical location such as the geography of an IP address and billing/postal code.

How Data is Used

Maji processes data on behalf of its clients to help organizations find, message, and gain insights for their customers.

As permitted by law, Maji may disclose Personal Information when disclosure is appropriate to:

  • comply with the law or a regulatory requirement,
  • comply with governmental, administrative or judicial process, requirement or order (such as a court order),
  • cooperate with law enforcement or other governmental investigations or report any activities that may be in violation of legal or regulatory requirements,
  • prevent or investigate a possible crime (such as fraud or identity theft) or breaches (also suspected breaches) of security or of this Privacy Policy,
  • service a contract,
  • protect the legal rights of you, our employees, clients, business partners and the public in general

If a third party has acquired the Maji business or specific assets, your Personal Information will be transferred to that company, unless prohibited by law.

Context 3: Corporate clients utilizing Maji’s products and services

Maji is committed to helping its brands successfully comply with privacy and data protection legislation, such as the EU GDPR and EU countries’ implementation of the ePrivacy Directive. For end-user data, Maji’s corporate clients act as Data Controllers under the GDPR, whereas Maji acts as a Data Processor. The core element of this distinction extends from the direct consumer relationship that Maji’s clients have with their customers. Maji, via contractual agreement with its clients, acts under direct instruction to process customer data on behalf of its clients. For this reason, Maji clients must give their end-users in the EU a mechanism to freely and affirmatively consent to the enabling of non-essential cookies, tags and web beacons, such as behavioral tracking, before these components become active on their websites. Implied consent and opt-out permission models are not permitted within the EU.

Maji’s clients must maintain a valid inventory of consent from the users of their websites and communicate any changes in the state of individual user consent to downstream Data Processors, including Maji, Inc. The consent must be clearly inclusive of all downstream Data Processors and clearly state the legal basis for collection and transfer of Personal Information.

End-users can exercise their data protection rights with any organization processing their Personal Information. If an individual contacts Maji clients with requests requiring the export, deletion or correction of an end-user’s data or consent this notice should be communicated to legal@maji.ai. Likewise, should end-users contact Maji directly with data related requests, these communications will be passed to applicable Maji clients (and any applicable sub-processors) via their advertised privacy activity intake mechanism.

Partnering on security is critical. Maji has granted access via username and password for access to certain parts of its Site or services. Each user is responsible for keeping access credentials confidential. It is required that users of the Maji services not share access credentials with anyone, including members of their own organization. Each user of the system must have a unique set of credentials. To protect the security of partner data or consumer data, Maji may suspend use of a Site or service, without notice, pending an investigation, if any breach of security is suspected. Access to and use of password-protected and/or secure area of the Site or services is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.

Maji may collect and process Client, Vendor or Business Partner Data when you conduct business with Maji on behalf of a Client or prospective client, or as, or on behalf of, a vendor, supplier, consultant, professional adviser or other third party. Customer, Vendor or Business Partner Data means information relating to an identified or identifiable natural person that Maji receives on behalf of a client or prospective client, or from or on behalf of a vendor, supplier, consultant, professional adviser or any other third parties that do business with Maji, whether or not such natural person is also a Website user. Examples of Client, Vendor or Business Partner Data include:

  • Contact details of points of contact for Customers, Vendors or Business Partners (such as name, business phone numbers, business address);
  • Business contact information (such as job title, responsibilities, department and name of organization);
  • Financial information (such as financial account information) if needed to take payment or fulfill contractual obligations or for related purposes;
  • Information necessary to evaluate Maji’s performance and that of Business Partners.

Context 4: Employee, Contractor and Applicant Data at Maji, Inc.

Maji is committed to protecting information collected from employees, contractors, temporary workers and employment candidates. This applies to Personal Information provided to Maji by individuals applying for employment and employees, contractors and temporary employees during employment.

Data Collected

Maji collects Personal Information based on individual employment responsibilities, citizenship and location of employment. Personal Information collected includes but is not limited to: name, address, government identification number (i.e., social security number, national identification number, tax payer identification number, driver’s license, etc.), date of birth, phone number, email address, gender, race, ethnicity, health and disability information, criminal history, resume information including but not limited to educational background, employment history, areas of expertise, job type preferences, and other related information.

How Data is Used

Maji uses data collected on employees, contractors, temporary workers and employment candidates for the following purposes:

  • Process employment applications and conduct background investigations
  • Administer compensation benefits and related human resources programs
  • Communicate with personnel
  • Comply with employment reporting regulations
  • Design, evaluate and implement education programs
  • Plan and manage budgets
  • Monitor and manage business related travel and expenses
  • Monitor and evaluate conduct and performance

The use of Personal Information includes storing, recording, transferring, summarizing, sharing and destroying Personal Information as necessary under the circumstances or as required by law. Maji will not process Personal Information in a way that is inconsistent with the purposes for which it was collected.

Disclosure of Data

Maji will not disclose or otherwise distribute Personal Information without an individual’s permission except under the following circumstances:

  • Third Party Service Providers: Maji discloses Personal Information to third parties such as suppliers, contractors and service agents providing services such as processing compensation, administering benefits, conducting background checks and performing legal and professional services.
  • Legal Request and Investigations: Maji may disclose Personal Information to third parties if disclosure is necessary to protect Maji legal interests including but not limited to defending or prosecuting a lawsuit or administrative proceeding, to prevent fraud, to comply with an investigation of suspected or actual illegal activity, or to comply with any statute, law, rule or regulation.
  • Protecting Maji and its Partners: Maji may disclose Personal Information to third parties to protect the rights, property, or safety of Maji and its associates, in an emergency situation where the health or security of an associate or applicant may be endangered, and when Maji believes disclosure is necessary or appropriate to prevent physical harm or financial loss.
  • Business Transfers: As Maji continues to grow, companies, subsidiaries or business units may be sold or purchased. Under such transactions, Personal Information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing privacy statement.

Accessing and Updating Data

Maji will use reasonable efforts to correct any reported factual inaccuracies in Personal Information. Associates should notify HR immediately about changes to an individual’s legal name, address, dependents, beneficiaries under a benefits plan, and other such status changes. Personnel may request a copy of Personal Information stored by Maji at any time.

Contact information

Maji welcomes your comments or questions about this Policy. You may contact Maji at the following email address: info@maji.ai, or by mail at this address:

Maji, Inc.
312 Arizona Ave.
Santa Monica, CA 90401

Maji’s Data Protection Officer can be contacted at the following email address: legal@maji.ai.

Changes to this Policy

Maji may change this Policy at its discretion. Any updates will result in a change to the last updated date below.